We're excited to introduce our latest integration, with Assembled WFM! This integration offers seamless synchronization of QA scores and coaching sessions, leveraging WFM schedules from Assembled.
Here's what you can expect:
- Effortless 1-2-1 Planning: Easily schedule 1-2-1 sessions with agents at mutually convenient times, viewing all Assembled schedules within evaluagent and vice versa.
- Streamlined QA Score Tracking: Securely export new and historical QA scores from evaluagent into Assembled, enabling comprehensive tracking of agents' adherence and performance over time.
Key Benefits:
- Informed Staffing Decisions: Make better decisions about staffing and scheduling by leveraging synchronized data.
- Enhanced Employee Engagement: Boost engagement with easily scheduled 1-2-1 sessions, fostering stronger connections and support for your team.
- Operational Efficiency: Automate processes, saving time and allowing for a focus on improving the overall customer experience.
Visit our guide to get started!