Quality feedback analysis
It would be great if we could obtain the quality feedback analysis for all agents. Currently we can only go into the comments by agent and makes the process of downloading the comments one by one to review very long winded. If there could be a download option for all comments that would be a big time saver.
Ability to update the the session reference to the department for the calibration, name is also under the facilitator so unsure why it would also be used as the reference. Unable to filter/ identify which department has had a calibration at a high level overview
on completed evaluations, I have to filter this to my own team. when I've reviewed an evaluation and I click back to completed evaluations, I have to reset the filters again. this never used to be the case. Can this be fixed or can a saved filter option be created please?
In addition to the auction function, the ability for advisers to be able to use points to buy raffle tickets for "Prizes" rather than just running things for the highest bidder. As we're not in an industry where experiences/items are freely available as part of a reward scheme, this would give more flexibility to run incentive schemes.
AWQ - Active Agents Not Assigned to Queue
The Auto Work Queue screen shows how many active agents have yet to be assigned to an AWQ, but it does not allow you to see who the agents are that need to be assigned. It would be great to be able to click on the notice and see the agent names and who they are assigned to in the structure.
Be able to N/A a whole section of a scorecard.
We use a simple scorecard for all monitoring but a lot of the time multple sections are not applicable. We wish to be able to N/A a whole section with one click.
API: Add 3rd Party System Name
To add ‘3rd party system username’ as an API endpoint. This is a key field to connect reporting outside of EvaluAgent at agent level.
Change Score Card After Publish
Ability to go back and edit which scorecard has been selected rather than require to make a entirely new evaluation.
Ability to filter Smartgroups by Department/Site
In the Smartgroups function it's great to be able to set metrics for reports but it would be highly beneficial to be able to select when choosing the metrics which group of people this also includes. This would mean being able to select much like in custom reporting groups areas of the structure to report on which makes it easier to have clearer breakdowns for senior managers.