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EvaluAgent
Roadmap
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Changelog

Boards

Product Ideas
348

Roadmap

On Product Roadmap

Ability to create a "last month" chart
Product Ideas
Smartview Dashboard - Custom Date Range
Product Ideas
Bulk upload users add team
Product Ideas
Allow mutliple users to be editted
Product Ideas
Possibility to bulk delete contacts from 'Contacts to evaluate' Tab
Product Ideas
Evaluator Performance - Average Time
Product Ideas
Adding Root Causes to Dashboard/SmartView Custom Dashboards
Product Ideas
Ability to create an AWQ for conversations 'closed' within the last 7 days
Product Ideas

In Design

Calibrated Evaluation - Evaluator Productivity
Product Ideas
Export on completed evaluations page
Product Ideas
Means to sort contacts within 'contacts to evaluate' by the published date
Product Ideas
Resetting filters
Product Ideas
Adding a 'file' column in Contacts to Evaluate table
Product Ideas
Contacts to Evaluate - Filter by Status
Product Ideas
Query Reporting
Product Ideas
Add date to confirm when an Evaluation was submitted to the TL for review
Product Ideas
Query Result
Product Ideas
Screen Recordings w/ Audio in EVA
Product Ideas
Agent Performance Notifications
Product Ideas
Agent to be Chased for Acknowledgement
Product Ideas

In Development

API: Add 3rd Party System Name
Product Ideas
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