We are happy to unveil an update to our feedback process, designed to help you track and manage feedback about your team members. This enhancement, has been inspired by invaluable insights from our active community of customers.
The Problem It Solves:
Our current feedback workflow lacked a crucial component: the ability to track whether Team Leaders and Managers had seen, acted upon, and acknowledged vital feedback about their team members.
Introducing The Solution:
We are pleased to introduce a simple yet powerful solution to this challenge: Feedback Acknowledgement. With this enhancement, Team Leaders can now easily acknowledge feedback about their team members with just a click of a button.
Here's how it works:
- Upon acknowledging feedback, the profile picture of the respective Team Leader will be visibly stamped against the specific feedback entry. This provides a clear visual indicator that the feedback has been seen and actioned.
- Multiple users can acknowledge the same piece of feedback, allowing for comprehensive tracking and accountability.
- For those who want to delve deeper into feedback management metrics, we've integrated the acknowledgement status into our downloadable CSV reports. Now, you can effortlessly track how many feedback items have been acknowledged by your leadership team, empowering you with actionable insights to drive continuous improvement.
Stay tuned for even more functionality in the pipeline! In the near future, we'll be incorporating this acknowledgement feature as a key performance indicator (KPI) in our SmartView Dashboard, enabling you to seamlessly monitor feedback engagement and responsiveness at a glance.
We believe that this enhancement will not only streamline your feedback management processes but also foster a culture of accountability and continuous improvement across your organization.