We're thrilled to introduce Sentiment Analytics - [BETA] to enhance your conversation insights across all transcribed calls and tickets with lots more exciting functionality (such as the ability to filter by sentiment) coming soon.
How to Activate Sentiment Analytics
If you're eager to leverage this powerful feature, contact your customer success manager or our support team to enable it on your account. Once activated, all conversations from the activation date will be automatically analyzed. You can also deactivate this feature by submitting a support request.
For more information about the release and associated permissions, please read this help article