As part of a wider development to improve the visibility of root causes and how they can power the insights into your conversations we have launched '
Root Cause Reporting'
This first phase is an extension to the existing line items performance report that enables you to expose root cause frequency across single line items or as part of custom root cause groups.
The new root cause reporting will offer:
- Better insight into the frequency of root causes
- A clearer connection between the most frequent issue line items and their associated root causes
- The ability to group common root causes together to simplify reporting
You will find the new root cause report and root cause group report under the
Reporting > Line Item Performance’ report menu.