As part of Evaluagent's commitment to providing businesses with insights about the activities of their support team, we are excited to announce the Conversation Analytics exporter. This feature allows you to generate detailed reports that can be used to identify trends in your customer support conversations.
This report includes information about the conversations, sentiment, xNPS, Insight topics, audio metrics (where applicable) and many more. This data can be imported into tools like Power BI, Tableau, Metabase etc for deeper analysis
Here's what you can expect:
- Export all the Conversational Insights associated with the Conversation e.g Insight topics, xNPS, sentiment etc
- Compatibility with platforms like PowerBI, Tableau and others
Discover the benefits and possibilities of this new feature on our blog.
Follow our guide to get started.