Bonjour!
We are pleased to announce that evaluagentCX now supports multiple languages, facilitating greater ease for contact centres worldwide to fully leverage the platform's capabilities.
evaluagentCX enhances the effectiveness of global contact centres by providing multilingual support, ensuring consistent and accurate evaluations across various languages.
Here’s what to expect:
- Viewing the UI in your preferred language:Enjoy greater visibility with a UI that speaks the same language as you. With just a click, you can customize the UI to the language you are most comfortable with.
- Automatic language detection:Our market-leading call transcription, automatically detects and transcribes the dominant language spoken in a call, making it ideal for multilingual environments.
- Specified language transcription:With our specified language offering, you can identify the language you wish to have enabled on the platform especially if you need a broader range of languages.
Read our guide to get started on using multiple languages in your contact centres.