Introducing 1-2-1 plans and agent profiles

We're excited to announce the release of and . These tools are designed to help streamline performance management and goal tracking.

You can now easily track long term objectives for your agents using the plans functionality. Create plans for your agent's with defined goals and track progress and outcomes against these goals.

Get a comprehensive view of your agent's performance data from a single place. You can access an agent's profile to get an overview of their evaluation, feedback, 1-2-1 and community reporting data.

These enhancements are designed to create efficiencies, boost agent performance and encourage more meaningful conversations with your team. You can find out more about how to use these new features from the guides below.