We are happy to announce the release of the Freshservice Integration v1.0, a direct integration designed to streamline your QA process by seamlessly connecting Freshservice and Evaluagent.
Key Features:
- Easy and secure set up: Authenticate securely using your Freshservice subdomain and API key
- Hourly ticket import: Seamlessly import support tickets from your Freshservice account into Evaluagent
- Powerful configuration: Decide how you want tickets to be imported, how you want them to be displayed and how long you want them to be stored.
For detailed installation and configuration instructions, please refer to our guide