We have launched our new Community product which introduces three exciting features:
  1. Gamification
    : Inspire your agents with rewards, recognition, and a sense of belonging through gamification. Setting up your Gamification Environment
  2. Announcements
    : Easily share updates, responses to employee suggestions, or important information with your contact center colleagues across the user base. Announcements Quick Start Guide
  3. Suggestion Box
    : Create a virtual "open door" for employees to confidentially share ideas and concerns. Getting started with Suggestion Box