Scorecard - Ability to score above 100% if meeting certain criteria
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Marie D
We would like the ability to create a line-item that could only be scored positively, bringing the score up for the evaluation by a certain percentage, potentially raising the score of the evaluation to above 100% if everything else is also good. For context, this would be used for interactions where the agent has gone above and beyond expectations.
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Matthew Jones
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Hi all,
We're delighted to launch the beta of Badges which will help you recognise Agents who have gone above and beyond!
Check out the changelog entry here for everything you need to know: https://evaluagent.canny.io/changelog/badges-beta
We'd love to hear your feedback.
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Matthew Jones
Hi all,
We're delighted to launch the beta of Badges which will help you recognise Agents who have gone above and beyond!
Check out the changelog entry here for everything you need to know: https://evaluagent.canny.io/changelog/badges-beta
We'd love to hear your feedback.
This post was marked as
in progress
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Matthew Jones
in design
Jon (Product Manager @Evaluagent)
initial review
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Johann S
We were also hoping to have this, something to show extra recognition that you didn't just "pass" you rocked it, went above and beyond and were an example to others how to do that aspect.
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Jonathan P
An alternative would be to have certain markings be able to make up for lost score from other line items but not take the overall score above 100%. So you could have a Exceptional/Yes/No marking where Yes adds 1 point, No adds 0 and an Exceptional adds either 1 or 1.5 depending on whether that would take the overall score above 100% or not.
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Manon Z
This will help us ensure we apply a rewarding system and allow for further engagement within our Quality Model.