7
Additional Auto-que parmeters
live
D
Douglas K
Hey Guys,
We'd love to have, and be able to control more parameters when creating auto-ques, for example length of a call would be awesome, it'd be really handy to be able to say I only want calls that go for between 5-15mins for this particular auto-que. right now our auto-queues deliver calls that fluctuate too wildly.
cheers.
M
Matthew Jones
live
Hi Douglas,
By using filters on the Imported Contacts screen you should be able to already achieve this (subject to the data you import as part of any integration). If you need help, please feel free to reach out to our support team or your CSM.
Thanks,
Matt
Jon (Product Manager @Evaluagent)
under consideration
Jon (Product Manager @Evaluagent)
initial review