Root Cause Library
ideas pool
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Taylor S
We've embedded the use of Root Causes in our quality checks but because root causes are set at line item level, we have duplicate root causes (with slight differences in spelling, phrasing etc) across scorecards which causes issues in our reporting. A library of all active root causes, with which scorecards and line items they are active for would be really useful for oversight. Perhaps with the option of adding new root causes at organisation level and then assigning them to the relevant questions on the relevant scorecards from the library.
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Lucy P
This is such a great idea!
Jon (Product Manager @Evaluagent)
waiting for more votes
Jon (Product Manager @Evaluagent)
Thanks Taylor - this sounds like a really sensible extension to some of the reporting improvements we are planning over the coming months. I'll open this up for more votes from other users in the short term, but we are certainly interested in exploring your suggestion further.